This corporate site sells nothing directly. Purchases are made on individual product sites published by the studio, and each states its own refund policy clearly at checkout — that policy governs your purchase.
Some of our products take reservations or pre-orders before general release. When they do: the pre-release status is always disclosed plainly before you commit; where we hold your card without charging it, you can cancel at any time before launch and nothing is charged; where a payment or deposit is taken before release, the conditions are stated at the point of purchase and carry an unconditional refund for any pre-release order we cannot fulfil.
Nothing in our policies limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986, or equivalent consumer law where it applies to you.
If you can't find the right product's policy, or believe a refund hasn't been handled properly, reach the studio directly via the contact form — we'll sort it out.